DFC | Global Order Fulfillment Solution For DTC Brands | Dream Fulfillment Centre

A customer's Order Fulfillment Report

Order Timeliness Overview
Overall average time for order fulfillment:11.78 days

Definition: Order receipt time - Buyer payment time

Total number of orders: 3668

The following are the steps to be considered from the moment the buyer makes the payment to the moment the order is received and signed for:
1. How much time passed from the buyer's payment of the order information to the creation of the order by the fulfillment company?
2. After the fulfillment company creates the order, how much time was spent in warehouse operations?
3. From the time the order was dispatched from the warehouse to the moment it was signed for by the customer, how much time elapsed?

Act Now to Save Today!

We will share you BEST price within 24 hours. Your success journey starts here.

Ecommerce Platform*

Shopify

Amazon

Kickstarter/Indiegogo

Woocommerce

Others

Shipments/Month*

New Store / Not Shipping

1-500

500+

Order Fulfillment (From the Buyer's Perspective)-days

1. Order Creation:2.09
2. Order Processing:0.36
3. Warehouse Packaging:0.35
4. Order Fulfillment:0.72
5. Shipping Timeliness:9.18

Analysis of the process

1. The time spent on creating the order is relatively long. The average time from the buyer's payment to the DFC team receiving the order exceeds two days.
It is recommended to reduce the time through system integration or other means.

2. The office team handles order information, such as issues like incorrect addresses and missing information.
They communicate via emails, and due to time differences, it takes a considerable amount of time.
Considering that most order information is created through APIs and is complete and correct, for the above-mentioned problems, the actual time spent on each order is far more than 3 days.
This issue needs to be addressed, and both customer service teams need to consider how to reduce this time.

3. The average time for packing orders in the warehouse is 8.5 hours. Completing the order picking, packaging, and label application for all orders to be dispatched within 12 hours is an excellent level in the industry.

4. Although the problem in the second point is very prominent and has delayed a lot of time, DFC takes an average of 17.2 hours for each order after receiving it.
It completes the internal operations within 24 hours, which is excellent compared to the industry's 48-hour delivery commitment.

5. Transportation time: The average duration from departure to delivery is 9.2 days for all orders.
Regardless of the number of days, we should aim to improve customer satisfaction and continuously optimize the transportation timeliness.

Key elements

1、To ensure that orders are fulfilled to customer satisfaction, three main aspects need to be focused on: the time taken to create the order, the working time of the fulfillment team, and the delivery time of the channel.
2、Based on the current data situation, we find that the time taken for order creation is relatively long, and we need to negotiate with both parties on how to reduce it.
Secondly, the operation time of the fulfillment team is excellent, and the current status can be maintained.
There is room for improvement in the transportation efficiency of the channels, and we need to conduct further analysis on the efficiency.

Shipping Timeliness:9.18

1、From the above data, the average delivery time for orders from the involved countries is within 11 days; the overall average delivery time for orders in the past month was 9.2 days.

2、The table above has further divided the transportation products into different levels.
Combined with your company's sales products, it enables a deeper understanding of the transportation timeframes for general goods and counterfeit brands in different countries.
It should be noted that counterfeit brand products generally follow an asymmetrical distribution channel.
Due to this asymmetry, there is a risk of being inspected, seized, or lost during transportation.
However, for other categories, such as pure electric and sensitive products, due to the influence of uncontrollable factors such as destination countries and transportation methods, the transportation timeframes in these countries will be relatively unpredictable.
If your company has a selection plan for these products, you can communicate with us in advance.
We can provide the channel timeframes for corresponding categories for market development reference.

3、In addition, the terms "ECO" and "FZ" in the transportation channels all refer to economic routes.
If your company focuses on a certain target country market and needs to improve delivery speed, it is recommended to further explore the express lines of EXP.

4、For countries not covered in this table, if your sales market involves any of them, please be sure to consult us regarding the timeliness and stability.

Suggestions

1. From the perspectives of buyer experience, store commitment, platform monitoring - brand development, your company can benchmark against outstanding e-commerce platforms and set a target order fulfillment time (order receipt time - buyer payment time).
Let's start from the overall fulfillment time and focus on "order creation and transportation time", to see how we can strive to reach the target value.

2. Secondly, we also need to face the current situation：
Countries with long transportation times also indicate instability.
Considering the sales market reputation and benefits, whether there is room for optimization determines the future business development curve.
For countries with unstable logistics times, it is recommended to provide an order time warning to buyers in that region on the store product sales page to avoid complaints affecting "platform monitoring - brand development".